Process Improvement Team

The City Of Temecula is committed to continuously improving the Development Process from Entitlement through the Construction process (Certificate Of Occupancy).   

The Goal – Improve communication and coordination across departments, simplify processes, using technology when appropriate.  

Current Results – 
  • Time savings of 4984 hours / year .
  • Staff trained to walk customers through the process.
  • E-Goverment services enabling users to look up inspection dates and plan check submittals online.  
The Team -The Process Improvement Team is a cross-functional team with members from Building and Safety, City Manager’s Office, Community Services, Fire, Finance, Information Systems, and Planning.  

The Process – The team is following a systematic ongoing improvement process consisting of the following steps:
1.      Defining the process.
2.      Measuring data relating to the process.
3.      Analyzing process data.
4.      Making improvements.
5.      Ensuring that the process remains in control.  

Partial List Of Achievements –
  • Defining and mapping the process from Entitlement through the Construction process. 
  • Implementing an ombudsman program that helps guide customers through the process.
  • Eliminating process redundancies.
  • Automating inspection processes for Fire, Public Works, and Code Enforcement using Accela Wireless. Implementing a cross departmental database for capturing process data using Permits Plus.
  • Electronic cross departmental Approval.
  • Developing real time Inspection reports on www.cityoftemecula.org .
  • Monitoring process data using SQL reports.